Error messageUser blocked by Fraud policy
DescriptionThe user has been blocked because of Mangopay’s anti-fraud rules.
Categories
Fraud policy

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Causes

This error occurs when the end user was blocked by Mangopay’s team because a fraudulent behavior or a compliance risk is suspected.

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What to do

Take advantage of the View a User Regulatory Status endpoint to get the ActionCode for the blocked user. From there, you can refer to the Blocked users article to know what to do next.

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Examples

If a transaction fails because the user is blocked, the corresponding ResultCode and ResultMessage will be available in the response.

Pay-in failed due to a blocked user
{

    "Id":"6662123",

    "Tag":"create a payin card web",

    "CreationDate":1672714878,

    "AuthorId":"6662060",

    "CreditedUserId":"6662060",

    "DebitedFunds":{

        "Currency":"EUR",

        "Amount":100

    },

    "CreditedFunds":{

        "Currency":"EUR",

        "Amount":100

    },

    "Fees":{

        "Currency":"EUR",

        "Amount":0

    },

    "Status":"FAILED",

    "ResultCode":"008700",

    "ResultMessage":"User blocked by Fraud policy",

    "ExecutionDate":null,

    "Type":"PAYIN",

    "Nature":"REGULAR",

    "CreditedWalletId":"6662065",

    "DebitedWalletId":null,

    "PaymentType":"CARD",

    "ExecutionType":"WEB",

    "RedirectURL":null,

    "ReturnURL":"http://mango.hb.com/returnurl/?check=payin&transactionId=6662123",

    "TemplateURL":"https://test-api.mangopay.com/Content/PaylineTemplateWidget?rp=e01839198a6b4cb08121eca61f7b601c&transactionId=6662123",

    "CardType":"CB_VISA_MASTERCARD",

    "Culture":"FR",

    "SecureMode":"DEFAULT",

    "Billing":{

        "FirstName":"John",

        "LastName":"Doe",

        "Address":{

            "AddressLine1":"3 rue de Mangopay",

            "AddressLine2":null,

            "City":"Paris",

            "Region":"Ile de France",

            "PostalCode":"75009",

            "Country":"FR"

        }

    },

    "Shipping":{

        "FirstName":"John",

        "LastName":"Doe",

        "Address":{

            "AddressLine1":"3 rue de Mangopay",

            "AddressLine2":null,

            "City":"Paris",

            "Region":"Ile de France",

            "PostalCode":"75009",

            "Country":"FR"

        }

    },

    "StatementDescriptor":"invoice 1"

}
Payout failed due to a blocked user
{

    "Id":"6662096",

    "Tag":null,

    "CreationDate":1672714845,

    "AuthorId":"6661948",

    "CreditedUserId":null,

    "DebitedFunds":{

        "Currency":"EUR",

        "Amount":100

    },

    "CreditedFunds":{

        "Currency":"EUR",

        "Amount":100

    },

    "Fees":{

        "Currency":"EUR",

        "Amount":0

    },

    "Status":"FAILED",

    "ResultCode":"008700",

    "ResultMessage":"User blocked by Fraud policy",

    "ExecutionDate":null,

    "Type":"PAYOUT",

    "Nature":"REGULAR",

    "CreditedWalletId":null,

    "DebitedWalletId":"6661978",

    "PaymentType":"BANK_WIRE",

    "BankAccountId":"6662077",

    "BankWireRef":"[Block User] Block on transaction types"

}

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