Error messageDirect debit is not enabled for this bank account
DescriptionThe mandate cannot be created because direct debit is not supported for this bank account.
Categories

Mandate

Direct debit

​
Causes

This error occurs when the end user’s bank does not allow for direct debit.

​
What to do

In such cases, end users can:

  • Use another bank account that allows for direct debit.
  • Contact their bank and see if direct debit can be enabled.
  • Use another payment method.

​
Example

This error can be returned both on the Mandate object and the direct debit pay-ins made against this pay-in.

Mandate object
{

    "Scheme":"SEPA",

    "BankAccountId":"123654988",

    "BankReference":"123654789",

    "Culture":"EN",

    "DocumentURL":"https://api.sandbox.mangopay.com/public/mandates/e8a73d/d276ab3002fd4093bcfc567f79035db5/document",

    "ReturnURL":"http://www.my-site.com/returnURL/?MandateId=163262377",

    "RedirectURL":"https://api.sandbox.mangopay.com/public/mandates/e8a73d/d276ab3002fd4093bcfc567f79035db5/confirmation",

    "CreationDate":1676834102,

    "Status":"FAILED",

    "UserId":"654789321",

    "ExecutionType":"WEB",

    "MandateType":"DIRECT_DEBIT",

    "Tag":null,

    "ResultCode":"001803",

    "ResultMessage":"Direct debit is not enabled for this bank account"

}
Direct Debit PayIn object
{

    "Id":"456987123",

    "CreationDate":1676834780,

    "AuthorId":"456987123",

    "CreditedUserId":"456987123",

    "Status":"FAILED",

    "ExecutionDate":null,

    "ChargeDate":1677110400,

    "Type":"PAYIN",

    "Nature":"REGULAR",

    "CreditedWalletId":"456987123",

    "DebitedWalletId":null,

    "CreditedFunds":{

        "Currency":"EUR",

        "Amount":50000

    },

    "DebitedFunds":{

        "Currency":"EUR",

        "Amount":50000

    },

    "Fees":{

        "Currency":"EUR",

        "Amount":0

    },

    "ResultCode":"001803",

    "ResultMessage":"Direct debit is not enabled for this bank account",

    "PaymentType":"DIRECT_DEBIT",

    "ExecutionType":"DIRECT",

    "Tag":null,

    "MandateId":"456987123",

    "StatementDescriptor":"Nov2020"

}

Was this page helpful?