Error messageThe bank account has been closed
DescriptionThe bank account for the mandate has been closed.
Categories

Mandate

Direct debit

​
Causes

This error occurs when the bank account to which the mandate is associated is closed, hence preventing any direct debit pay-ins.

​
What to do

In such cases, end users need to provide the new bank account details, ensuring they are correct. Then a new mandate can be created for this bank account.

​
Example

This error can be returned both on the Mandate object and the direct debit pay-ins made against this pay-in.

Mandate object
{

    "Scheme":"SEPA",

    "BankAccountId":"456987123",

    "BankReference":"123654",

    "Culture":"EN"

    "Id": "163263010",

    "CreationDate": 1677515037,

    "AuthorId": "157399076",

    "CreditedUserId": "157399076",",

    "DocumentURL":"https://api.sandbox.mangopay.com/public/mandates/e8a73d/d276ab3002fd4093bcfc567f79035db5/document",

    "ReturnURL":"http://www.my-site.com/returnURL/?MandateId=163262377",

    "RedirectURL":"https://api.sandbox.mangopay.com/public/mandates/e8a73d/d276ab3002fd4093bcfc567f79035db5/confirmation",

    "Id":"1040379699",

    "CreationDate":1593607447,

    "Status":"FAILED",

    "UserId":"1040374569",

    "ExecutionType":"WEB",

    "MandateType":"DIRECT_DEBIT",

    "Tag":null,

    "ResultCode":"001801",

    "ResultMessage":"The bank account has been closed"

}
Direct Debit PayIn object
{

    "Id": "15563010",

    "CreationDate": 1677515037,

    "AuthorId": "14589076",

    "CreditedUserId": "155499076",

    "Status":"FAILED",

    "ExecutionDate":null,

    "ChargeDate":1677196800,

    "Type":"PAYIN",

    "Nature":"REGULAR",

    "CreditedWalletId":"456987123",

    "DebitedWalletId":null,

    "CreditedFunds":{

        "Currency":"EUR",

        "Amount":5010

    },

    "DebitedFunds":{

        "Currency":"EUR",

        "Amount":5010

    },

    "Fees":{

        "Currency":"EUR",

        "Amount":0

    },

    "ResultCode":"001801",

    "ResultMessage":"The bank account has been closed",

    "PaymentType":"DIRECT_DEBIT",

    "ExecutionType":"DIRECT",

    "Tag":null,

    "MandateId":"14123659",

    "StatementDescriptor":"Nov2020"

}

Was this page helpful?